Appointment and Cancellation Policies
At Limestone Therapeutic Massage, we understand that unanticipated events occur in everyone's life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment. In our commitment to provide a unique and outstanding massage experience to all of our clients, and out of consideration for our therapists' time, we have adopted the following policies:
We have a 24-hour cancellation policy. At our discretion, we will require a credit card to hold your preferred appointment date and time. Your credit card will not be charged if the appointment is cancelled or rescheduled 24-hours prior to your scheduled appointment. If you do not show for your appointment or cancel the appointment with less than 24hrs notice, you will be charged the full amount of the missed appointment to the credit card provided.
Since we are unable to bill insurance for missed or rescheduled appointments, under this policy, medical patients will be billed 50% of the original scheduled service.
LATE ARRIVAL POLICY
As a courtesy to our other guests and staff, appointments will be automatically demmed cancelled 20 minutes after scheduled start time, and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Gift Cards and Gift Certificates purchased online
Limestone Therapeutic Massage gift cards and gift certificates represent prepayment for services and retail products. Cards and certificates may not be used to purchase massage memberships or series. Cards and certificates cannot be redeemed or refunded for cash except where required by law.
If a gift card or gift certificate is lost or stolen, a replacement card may be issued with the remaining balance and expiration date when an original receipt of purchase is presented. To check a remaining balance, present the gift card or certificate to a Limestone Therapeutic Massage receptionist or call 302-994-2912 during regular business hours.
The State of Delaware follows Federal Guidelines that Gift Cards and Gift Certificates are valid for 5 years from the date of purchase.
Massage Series (packages of 2, 3, or 5 discounted massages)
A massage series represents a prepayment for a specific quantity of either 30, 60 or 90 minute massages. The massage series may not be used for payment of services not specific to the purchased series.
Gift cards and gift certificates cannot be used to purchase a massage series. All massage series have an expiration date of 5 years from the original purchase date.
A massage series belongs to only one specified person and remains on their customer account. A series may be shared only if the series holder is on site at time of use and signs receipt as an authorization of use.
Prices do not include gratuity. In appreciation to our staff for outstanding services, gratuities may be given at your discretion. We are unable to add gratuity to credit or debit cards. Thank you for your understanding.
Prices are subject to change without notice.
Our membership program works similar to a gym membership.
Your credit card on file will be charged on the first of each month for one appointment at your chosen program rate. These funds are then issued as a benefit equaling one massage of the length of time per your chosen membership program. Benefits are available for immediate use if credit card is charged successfully and benefits may accumulate throughout the term of your membership. Benefits are non-refundable, non transferable. Your massage benefit may not be split or partially used. EX. An hour massage benefit may not be split into 2 half hour sessions. All benefits must be used before the membership expiration date and can be used to pay for client NO SHOW appointments.
Note: Your membership benefit is obtained by monthly debits that are made by using the Visa, MasterCard or Discover card placed on your account at the initial membership joining. Clients may edit or update their credit card information at any time by accessing their online account or by visiting our office. If your card is declined, your membership and benefit availability will be suspended until payment is made current.
Upgrading your session is simple.
You can upgrade your service by adding an additional 30 minutes to your 30, 60, or 90 minute session for just $37.95. This is a great option for those who have had an extra hard day at work, are suffering from aches and pains, as a treat for a job well done or your birthday! When you call to book your appointment, please let the scheduling staff know that you would like to upgrade and they will make sure that the extra time is available.
Members may add HOT STONES to their session for just $20! Go ahead and treat yourself. Don't you deserve it?
Your membership rate is valid for 12 months.
The membership program you choose is valid for a full 12 months beginning with the month of joining. At the end of your membership term, our system will not continue charging your credit card.
Note: We do not have an auto-renew policy. We dislike this practice and we are pretty confident that you will want to renew.
Freezing your membership can be done in an emergency.
We understand that there may be a time when you may need to freeze your membership due to extended illness or military leave. Your membership may be frozen for up to 3 months and will recommence on your chosen unfreeze date chosen by completing a Membership Freeze Form. Your membership expiration date will also be extended by the length of time that your membership was frozen. Your membership must be active for 2 months before it is eligible to be frozen.
Members may rollover any unused benefits to the following month. Rollover benefits expire at the end of your membership..
As much as we would hate to see you go, we can cancel your membership in the following circumstances:
* You move your permanent residence to a location more than 30 miles away from our office.
* A written letter from your doctor stating that services are not recommended for an extended period of time
* Cancellation requests should be accompanied by written proof (i.e. Dr. note, driver's license or utility bill showing change of address)
* Cancellation requests must be dated and received by our office at least 14 days prior to next billing date.
PLEASE NOTE: There is a $85.00 fee if a membership is cancelled within the first 6 months.
Feel free to contact our office if you have any further questions. We have no hidden fees and will always be honest to your questions and concerns.